Graduating managed account fails

SliqStealth

This is usually a simple process. Choose the account in the class overview and click to graduate it. Paste in email address (often parent's but sometimes a newly created email account made by the parent for their teenager). Tell parents to check email and to click the link to accept.

Several times recently parents have informed me that when they click the link it takes them to an error page that says: 404 page not found, and the transfer of the account from my class to the parent fails.

Can't figure out what's wrong. HELP PLEASE!!

Hi I run a couple of classes which each contain about 30 managed accounts. Occasionally I graduate an account if they leave the club and are particularly keen on chess and have an extensive history of activity on Lichess. This is usually a simple process. Choose the account in the class overview and click to graduate it. Paste in email address (often parent's but sometimes a newly created email account made by the parent for their teenager). Tell parents to check email and to click the link to accept. Several times recently parents have informed me that when they click the link it takes them to an error page that says: 404 page not found, and the transfer of the account from my class to the parent fails. Can't figure out what's wrong. HELP PLEASE!!

GatoChess89

@SliqStealth said ^

Hi
I run a couple of classes which each contain about 30 managed accounts. Occasionally I graduate an account if they leave the club and are particularly keen on chess and have an extensive history of activity on Lichess.

This is usually a simple process. Choose the account in the class overview and click to graduate it. Paste in email address (often parent's but sometimes a newly created email ...

To better help you "graduate it" Do you mean closing the account, releasing it, or making it a master account?

@SliqStealth said [^](/forum/redirect/post/3bI7p023) > Hi > I run a couple of classes which each contain about 30 managed accounts. Occasionally I graduate an account if they leave the club and are particularly keen on chess and have an extensive history of activity on Lichess. > > This is usually a simple process. Choose the account in the class overview and click to graduate it. Paste in email address (often parent's but sometimes a newly created email ... To better help you _"graduate it"_ Do you mean closing the account, releasing it, or making it a master account?

SliqStealth

Hi GatoChess89
Thanks for your help.
I do NOT want to delete the account.

I want to graduate / release / give control of a "managed account" that is in a"class" to the student that has used it for >3 years. They have recently left the school. They are extremely keen on chess and have several years of games, puzzles etc that I don't want them to lose.

As I explained in the original message above I have graduated accounts before and it is a straightforward procedure:

Choose the managed account in the class overview list
Click to Graduate it.
Paste in email address (often parent's email but sometimes a newly created email account made by the parent for their teenager).
Tell them to check the email for a message from Lichess and to click the link to accept control of the account .

It is currently not working as it has in the past - or as it should . When the parents click the link in the email from Lichess they simply get directly to an error webpage on Lichess as mentioned above. The account remains a "managed account".

Someone I know suggested it might be because the email used is already associated with another Lichess account (which I understand would be an issue) - but I know that is not the case.

Hi GatoChess89 Thanks for your help. I do NOT want to delete the account. I want to graduate / release / give control of a "managed account" that is in a"class" to the student that has used it for >3 years. They have recently left the school. They are extremely keen on chess and have several years of games, puzzles etc that I don't want them to lose. As I explained in the original message above I have graduated accounts before and it is a straightforward procedure: 1) Choose the managed account in the class overview list 2) Click to Graduate it. 3) Paste in email address (often parent's email but sometimes a newly created email account made by the parent for their teenager). 4) Tell them to check the email for a message from Lichess and to click the link to accept control of the account . It is currently not working as it has in the past - or as it should . When the parents click the link in the email from Lichess they simply get directly to an error webpage on Lichess as mentioned above. The account remains a "managed account". Someone I know suggested it might be because the email used is already associated with another Lichess account (which I understand would be an issue) - but I know that is not the case.