Missed notifications when a game starts on Android

Subject: Repeated game timeouts / missed notifications Hello, This is not the first time my account has been temporarily restricted because a game was considered abandoned. I understand that this is probably an automatic system and not something manually reviewed by a person. I’m not asking for the restriction to be removed. I’m actually fine with staying away from the app for a few hours. I’m contacting you because I would like to understand whether there might be a problem with my notifications or connection, or whether there is something I should change in my settings to prevent this from happening. I never intentionally abandon games. What happens fairly often is that I lose connection, or I don’t hear/receive the notification that a new game has started. Since sometimes it takes a while for a game to begin, I may open another app on my phone while waiting. Then I come back and realize that the game has already started, sometimes without me noticing because I didn’t hear the notification. There have also been very few occasions — probably no more than three or four — when I genuinely had to leave a game because something unexpected happened. In those cases, I told my opponent in the chat what had happened and gave them the win. For example, I might have had to answer the door or attend to something urgent. So I do understand the difference between intentionally abandoning a game and having an unexpected interruption. Could you please let me know: whether there is anything I should check or change in my Lichess notification settings; whether this could be related to the phone, the app, or the connection; and whether you recommend keeping the Lichess app open and not using other apps while waiting for a game? I understand that Lichess cannot control what happens with notifications or connections on my phone, so I’m mainly trying to understand what I can do differently to avoid this happening again. Thank you for your help! Maria Valéria, Campinas, SP , Brazil